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The program won't load/is frozen

Sometimes a connection interruption or an error during loading will prevent the program from launching the program properly. In this instance, clearing your browser's cache solves the majority of issues for most users. Directions for clearing your cache for each browser can be found below:




Internet Explorer




Following clearing the cache, the browser should be closed completely and restarted in order to ensure all changes have taken effect.

In case clearing the cache fails to resolve the problem, many users find that the issue can be fixed by launching the program from a different browser.